Rental Location: Eagle Lodge, 18-4314 Main Street. The Eagle Lodge is location on the village stroll next to Olympic Plaza.
ID & Credit Card: We’ll need to check your ID and credit card details when you pick up your e-bike. Please be sure you have a government issued photo ID and a valid credit card for bike security (Debit and VISA Debit not accepted.)
Payment: At least 50% of the payment must be on the credit card that we are holding on file while the bike is away. If you do not want to pay with your credit card or do not have a credit card, then we require passports for all participants to be left with us while the bikes are away or $5000/bike cash. If you do have a credit card however do not want to pay at least 50% of the balance on the credit card, then we will take a $5000 preauthorization and you can pay by cash or debit in full.
Release of Liability and Waiver Form: It is mandatory for all tour participants to sign a Release of Liability and Waiver Form. Any participants under the age of 19 must have a parent or guardian present to sign on their behalf.
Equipment Rental Form: It is mandatory for all participants to sign an Equipment Rental Form. Any participants under the age of 19 must have a parent or guardian present to sign on their behalf.
Accidental Damage Protection (ADP): A mandatory $25 non-refundable damage protection coverage will be charged on all bike rentals. Damage protection covers accidental damage to the e-bike but does not cover intential damage or loss/theft of the bike. In the event of intentional damage you will be liable to cover the cost of repair. In the event of loss or theft you are liable for a $5000 replacement cost.
Cleaning the E-Bike: All bikes are expected to be returned clean. Free bike cleaning stations can be found a the base of Whistler Mountain, beside the pump track and at Lost Lake. If bikes are returned dirty a $30 cleaning fee will be charged.
Alcohol: Under no circumstances any person suspected to be under the influence of any drugs or alcohol will be permitted to rent an bike.
Helmets: All e-bike rentals come with a complimentary helmet.
Health: Adventure sport activities are not recommended for individuals who suffer back or neck pain, heart or respiratory distress. Consult your physician prior to participation.
Restriction: Maximum weight is 275 lbs. Minimum height is 5’2″