PAYMENT & CANCELLATIONS
Retail Guests – Full payment is due at the time of booking. Refunds and cancellations by guests are limited to 24 hours prior to departure. Cancellations made within 24 hours of the activity are non-refundable. Canadian Wilderness Adventures reserves the right to cancel tours due to inclement weather, insufficient bookings or events beyond our control. If your tour is cancelled by Canadian Wilderness Adventures, you will be issued a full refund.
Due to new COVID-19 measures, should you need to cancel your tour due to COVID related travel disruptions, restrictions or personal illness, within the non-refundable cancellation period of 24 hours you may be eligible for a tour credit. To qualify for a tour credit, we do require verification from a physician, travel documents, or other materials deemed necessary to process your cancellation request. We will credit the full amount of your tour for use on a future date less the cost of food for dining tours. Please note the travel restrictions in your area before booking a tour to ensure you are allowed to travel to Whistler. Refunds will not be issued for anybody who cancels due to travel restrictions announced outside of the 24 hour cancellation period.
Cancellation Protection allows you to cancel your tour and receive a full refund on the value of the tour until 1 hour before your departure time, no questions asked. It will also allow you one opportunity to reschedule your tour to any future tour time with availability. Cancelation protection must be purchased for each guest on the booking.
If you purchase Cancellation Protection and do not show up for your tour without notifying us 1 hour before your departure you will be charged for the value of your tour.
Group & Events Policy – For group & event bookings a 20% non-refundable deposit is required at the time of booking. Guaranteed numbers and final payment are required 14 days in advance of the tour or event. Any changes or cancellations made within 14 days of the activity are subject to a 100% charge. Canadian Wilderness Adventures reserves the right to cancel tours due to inclement weather, insufficient bookings or events beyond our control.