PAYMENT & CANCELLATIONS
Full payment is due at the time of booking. All reservations are 100% non-refundable within 24 hrs of departure. Canadian Wilderness Adventures reserves the right to cancel tours due to inclement weather, insufficient bookings or events beyond our control.
All tours are tentative until minimum numbers are met. Our guest experience team will contact you the day before your tour departure date if the tour is NOT confirmed. If your tour is cancelled by Canadian Wilderness Adventures, you will be issued a full refund.
Due to new COVID-19 measures, if you are experiencing any COVID-19 symptoms we will move you to a new date and time or provide a full refund.
Cancellation protection is available on bookings of less than 10 people. It must be purchased at time of booking and allows you one opportunity to cancel your tour up to 1 hour before your departure time for a full refund or reschedule your tour to a future date or time.
If you purchase cancellation protection and do not show up for your tour or do not contact us at least 1 hour before your scheduled departure time the full cost of the tour is non-refundable. Cancelation protection must be purchased for each guest on the booking.
Group bookings of 10 or more guests booked directly through our agents require final confirmed numbers 72 hours prior to departure. Any changes within the 72 hours are subject to 100% charge.
Group bookings booked via our groups department require final confirmed numbers 7-14 days prior to the activity date (as per your contract), and any changes inside that period are subject to 100% charge.