IMPORTANT BOOKING INFORMATION
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Driver’s License: All drivers of snowmobiles must be at least 19 years old and have a valid and full, unrestricted (equivalent to a BC Class 5 or BC Class 6) license. All drivers who are under 25 years old are required to present their license upon check-in.
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Release of Liability and Waiver Form: It is mandatory for all tour participants to sign a Release of Liability and Waiver Form. Any participants under the age of 19 must have a parent or guardian present to sign on their behalf.
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Helmets: It is mandatory for all snowmobile, ATV and buggy tour participants to wear a Department of Transport Safety Approved Full-Faced Helmet while on tour. Dogsled participants are required to wear a ski, snowboard or bike helmet.
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Cancellation Policy: Full payment is due at the time of booking. All reservations of less than 10 guests are 100% non-refundable within 24 hrs of departure (excluding Sproatt Steak Night and Campfire Cookout tours, which are 48 hrs). Group bookings of 10 or more guests are 100% non-refundable within 72 hrs of departure. Canadian Wilderness Adventures reserves the right to cancel tours due to inclement weather, insufficient bookings or events beyond our control.
Group bookings booked via our Group Sales require final confirmed numbers 7-14 days prior to the activity date (as per your contract), and any changes within that period are subject to a 100% charge. -
All tours are tentative until minimum numbers are met. Our guest experience team will contact you the day before your tour departure date if the tour is NOT confirmed. If your tour is cancelled by Canadian Wilderness Adventures, you will be issued a full refund.
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Credit Policy: Should you need to cancel your tour due to travel disruptions, restrictions, or personal illness within the non-refundable cancellation period of 24 hours, you may be eligible for a tour credit. To qualify, you must provide verification from a physician, travel documents, or other material deemed necessary to process your cancellation request. We will credit the full amount of your tour for use on a future date, less the cost of food for dining tours. Documented evidence must be produced to support this claim; if you cannot produce valid documentation, you will be charged the full amount for the tour. Please note the travel restrictions in your area before booking a tour to ensure you are allowed to travel to Whistler. Refunds will not be given to anybody who cancels due to travel restrictions announced outside of the 24-hour cancellation period.
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Collision Coverage/Fuel Surcharge: Zero-deductible collision coverage/fuel surcharge of $35.00 per driver per day is mandatory on Snowmobile and ATV tours. Collision coverage/fuel surcharge is $45.00 on Powderhound and Bralorne snowmobile tours, as well as Buggy tours. A fuel surcharge of $5 per person on snowcat and Jeep tours applies.
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Alcohol: Under no circumstances is any person suspected to be under the influence of any drugs or alcohol permitted to go as a driver or passenger on any tour. No outside alcohol is permitted in the Snowcat or at any dining venue. Persons denied participation will not receive a refund.
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Pregnancy: Safety regulations require that Canadian Wilderness Adventures not permit pregnant women to ride as driver or passenger on any Snowmobile, Dogsled, ATV or Buggy tour. All mothers-to-be are welcome on our Snowcat, Snowshoe, Jeep and Canoe tours.
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Health: Adventure sports activities are not recommended for individuals who suffer from back or neck pain, heart or respiratory distress. Consult your physician before participation. Please let your Guest Experience Agent know if you have any food allergies or dietary requirements for dining tours, or any other relevant allergies/medical conditions.
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Weight/Height: Each tour has its own weight requirements, and some have height requirements too. Please refer to your tour details for these specific requirements.
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Age Restrictions: Each tour has its own minimum age requirements. Please refer to your tour details for these specific requirements.
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Language Policy: All groups require a minimum of one English-speaking translator to interpret the Release of Liability Waivers. Snowmobile, ATV, Buggy, and Canoe tours require one English-speaking translator per guided group. Dogsled, Snowcat, Snowshoe, and Jeep tours only require a translator for the waiver process. Translators must be 19+ years of age.
Dog Policy for Tours on Blackcomb Mountain
We are pleased to welcome guests accompanied by certified guide and service dogs on our tours operating on Whistler Blackcomb.
Because we operate under Whistler Blackcomb’s mountain access policies, all guide and service dog teams must have valid identification issued by a training school accredited by the International Guide Dog Federation (IGDF) or Assistance Dogs International (ADI). Identification from these organizations, regardless of province or country of issue, will be accepted.
For everyone’s safety and comfort:
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Advance notice is required at the time of booking to allow us to make appropriate arrangements.
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Service dogs cannot be accommodated in vehicles shared with other guests. We will do our best to arrange a separate vehicle or tour time when available.
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Service dogs must remain leashed or harnessed and under the control of their handler at all times.
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Guests without recognized certification under the IGDF or ADI standards (including those with veterinary or out-of-province letters) cannot bring dogs on tour on the mountain, in accordance with Whistler Blackcomb’s policy.
If you have questions about temporary or out-of-province certification, please contact the BC Guide and Service Dog Program at [email protected].
We appreciate your understanding and cooperation in helping us maintain a safe and inclusive experience for all guests.
Gratuities are appreciated for great service.
PAYMENT & CANCELLATIONS
Full payment is due at the time of booking.
All reservations of less than 10 guests are 100% non-refundable within 24 hrs of departure (excluding Sproatt Steak Night and Campfire Cookout which is 48 hrs). Group bookings of 10 or more guests are 100% non-refundable within 72 hrs of departure. Canadian Wilderness Adventures reserves the right to cancel tours due to inclement weather, insufficient bookings or events beyond our control.
Group bookings booked via our Group Sales Team require final confirmed numbers 7-14 days prior to the activity date (as per your contract), and any changes inside that period are subject to a 100% charge.
All tours are tentative until minimum numbers are met.
Our guest experience team will contact you the day before your tour departure date if the tour is NOT confirmed. If your tour is cancelled by Canadian Wilderness Adventures, you will be issued a full refund.
Cancellation protection is available on bookings of less than 10 people on all activities except dogsled and dining tours. It must be purchased at the time of booking and allows you one opportunity to cancel your tour up to 1 hour before your departure time for a full refund or reschedule your tour to a future date or time. If you purchase cancellation protection and do not show up for your tour or do not contact us at least 1 hour before your scheduled departure time, the full cost of the tour is non-refundable. Cancellation protection must be purchased for each guest on the booking.
Release of Liability and Waiver Forms:
It is mandatory for all tour participants to sign a Release of Liability and Waiver Form.
Any participants under the age of 19 must have a parent or guardian present to sign on their behalf.
